Refund & Cancellation Policy

1. How Cancellation Works

You can request cancellation of a plan, subscription, or booking from the "My Plans" section of the app. Each plan or booked item has its own cancellation cutoff window and refund percentage, set by the Owner and disclosed before purchase.

Cancellation policy is resolved in this order of priority: item-specific policy → Owner's provider-level policy → module-level default → platform-wide default.

2. Refund Process

Refunds on Fitnity go through the following steps:

• Step 1 — Request: You cancel a plan/booking in-app. The refund status is set to Requested.
• Step 2 — Admin review: A Fitnity Admin reviews the request against the applicable cancellation policy and cutoff window.
• Step 3 — Approval: Once approved, the refund is processed live via the Razorpay Refunds API to your original payment method.
• Step 4 — Processed: You receive a refund reference number and in-app/email confirmation once the refund is complete.

Refunds typically complete within 5–7 business days of approval, depending on your bank/UPI provider.

3. What Determines the Refund Amount

The refund amount is calculated based on the cancellation cutoff window and policy tier that applies to your specific plan, provider, or module — for example, cancelling well before a session start typically qualifies for a fuller refund than a late cancellation. The exact percentage is shown in-app before you confirm cancellation.

4. When Refunds Do Not Apply

• The service/session has already been delivered and attendance (QR check-in) is recorded
• Cancellation is requested after the plan/booking's cutoff window has passed, where the policy specifies no refund beyond that point
• The subscription has already expired

5. Duplicate or Failed Payments

If you were charged more than once for the same booking, or a payment failed but was still debited, contact us with your transaction ID and we will investigate and refund the duplicate/erroneous charge.

6. How to Request a Refund or Raise a Dispute

Use the in-app cancellation flow first. If you believe a refund was calculated incorrectly, or a service was not delivered as promised, email support@fitnity.in with:

• Your registered name and phone number
• Booking/plan reference (e.g. ORD number)
• Reason for the dispute

We respond within 5 business days.

7. Contact

Quantaverse Global Labs Private Limited
CIN: U62011ME2026PTC475564
Email: support@fitnity.in